Ultrawin Terms & Conditions – Policies Applicable to All Users

These Terms and Conditions ("Terms") govern the use of all Ultrawin services. References to "Ultrawin", "we", or "us" refer to the entity operating the ultrawin.ws website and its mobile application. "User" and "you" refer to any registered or unregistered visitor.

Ultrawin is an international online gaming and betting platform operating under a Curacao eGaming license. Access to our services is available only to individuals who:

• Aged 18 or above.
• Online gaming is legally permitted in your country or region.
• Using this platform voluntarily and of their own accord.
• Not included on any self-exclusion list.

To register on Ultrawin, you must provide accurate and complete information. We reserve the right to close any account and forfeit the balance if false or misleading details are used during registration.

Account Registration Terms:

• Each person may hold only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any funds may be forfeited.
• If another member of your household opens an account from the same device or network, you must notify us.
• The name on your registration must match the name on your payment account.
• KYC (Know Your Customer) verification must be completed to activate withdrawals.

KYC verification typically requires a photo of your national ID or passport along with a selfie. Ultrawin stores this information with the highest level of security and never shares it with any third party.

Ultrawin's deposit and withdrawal policies are transparent and fair. The key details are outlined below:

Deposits:

• Minimum deposit is ৳100 (bKash/Nagad/Rocket).
• Deposits are usually credited instantly or within 15 minutes at most.
• Ultrawin does not charge any service fee on deposits; charges from your mobile banking provider may apply.
• When making a deposit, always submit the correct transaction ID and amount.

Regarding Withdrawals:

• Minimum withdrawal is ৳500.
• KYC verification must be completed before a withdrawal can be processed.
• Under normal circumstances, withdrawals are processed within 30 minutes to a maximum of 24 hours.
• Withdrawals can only be made to an account registered under the same name used during sign-up.
• Bonus balance can only be withdrawn after the applicable wagering requirements have been met.

Ultrawin offers a variety of bonuses and promotional offers. Each offer has its own terms, which should be read before claiming.

General Bonus Terms:

• Every bonus comes with a wagering requirement (WR) that may range from 1x to 30x.
• If you request a withdrawal after accepting a bonus but before completing the wagering requirements, the bonus and any associated winnings will be forfeited.
• The welcome bonus is available to new members once only.
• Expired bonus codes or vouchers cannot be redeemed.
• Any attempt to claim the same bonus multiple times will result in an account review.
• Ultrawin reserves the right to modify, suspend, or cancel any bonus at any time.

All game outcomes on Ultrawin are determined by RNG (Random Number Generator) technology or live dealers. Results are never predetermined or manipulated in any way.

Betting Rules:

• Once a bet is submitted, it cannot be cancelled — this applies to both live games and Sports Betting.
• If a game or bet is incomplete due to a technical error, Ultrawin will void the bet and refund the original stake.
• In the event of a system error that results in an erroneously large payout, Ultrawin reserves the right to correct the amount.
• Odds in Sports Betting are subject to change. The odds at the time the bet is confirmed are final.

Ultrawin's game providers are internationally certified, and their RNG systems are regularly audited by independent third parties — ensuring every game is genuinely fair.

Ultrawin is deeply committed to responsible gaming. We want our platform to be a source of entertainment, not a cause of problems.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can request a self-initiated account closure for a period of 30 days or permanently.
• Gaming Break: You can take a temporary break lasting anywhere from 24 hours up to 30 days.
• Loss Limit: An automatic alert is sent if losses exceed a set threshold.

If you feel that gaming is getting out of control — for yourself or someone you know — contact Ultrawin Support immediately, or Responsible Gaming Page here.

The following activities are strictly prohibited on the Ultrawin platform:

• Playing games or placing bets using bots, scripts, or any automated software.
• Bonus abuse – making artificial deposits and withdrawals solely to qualify for bonuses.
• Using the platform for money laundering or any other illegal purpose.
• Attempting to access another user's account.
• Attempting to hack or gain unauthorized access to Ultrawin's systems.
• Operating multiple accounts under the same identity.
• Using another person's credit card or mobile banking account for transactions.

Ultrawin takes the protection of your personal information very seriously. Any data we collect is used solely to provide our services and meet legal obligations.

We use your information to:

• For account verification and identity confirmation.
• For transaction processing and security purposes.
• To monitor gaming activity and ensure responsible gaming.
• To send you promotional offers (with your consent).

Your data is never sold to third parties. It may only be shared with authorities when required by law. For more details, Privacy Policy here.

Ultrawin reserves the right to temporarily or permanently close an account in the following circumstances:

• If a breach of these Terms & Conditions is established.
• Registering with false or incomplete information.
• Refusing to complete KYC verification or failing to provide the required documents.
• If suspicious transactions or gaming activity are detected.
• At the user's own request (self-exclusion).

If an account is closed, any valid balance (excluding bonuses) will be returned to the associated mobile banking number, unless it has been forfeited due to fraud or a breach of our terms.

Ultrawin may update these Terms & Conditions at any time. Any changes will be published on the website with a revised date. For significant updates, you will be notified via email or in-app notification.

If you have any questions about these terms, please get in touch with us:

• Email: support@ultrawin.ws
• Live Chat: Help Center to start a live chat.
• Telegram: @ultrawin_support

For any disputes, please contact Ultrawin support first. If the issue remains unresolved, you may escalate the complaint to Curacao eGaming.